Rather than manually configuring threshold values, you can use one of the following advanced options: Adjust the thresholds to reflect the severity levels to display when the entities exceed certain limits.The preview shows separate search results for each entity associated with the service. Click Add threshold and add a range of severity-level thresholds to the preview graph.Within the KPI creation workflow, click Per-Entity Thresholds.For more information, see Split and filter a KPI by entities in ITSI.
Note: To configure per-entity thresholds, the KPI must be split by entity.
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Using per-entity thresholds, you can monitor the status of Free Memory % on each individual server. For example, you might have a KPI such as Free Memory % that's running against three separate servers. Per-entity thresholds are useful for monitoring multiple separate entities against which a single KPI is running.
Click Add threshold to add a range of severity-level thresholds to the threshold preview graph.įor information about how KPI importance values affect the overall service health score, see Set KPI importance values in ITSI. Within the KPI creation workflow, click Aggregate Thresholds. For example, you might apply aggregate thresholds to monitor the status of KPIs that return the total number of service requests or service errors, based on a calculation that uses the stats count function. ITSI supports two types of KPI severity-level thresholds: aggregate thresholds and per-entity thresholds.įor an overview of the entire KPI creation workflow, see Overview of creating KPIs in ITSI.Īggregate thresholds are useful for monitoring the status of aggregated KPI values. The current status of the KPI is reflected in all views across the product, including service analyzers, glass tables, and deep dives. When KPI values meet or exceed threshold conditions, the KPI status changes, for example from high to critical. Severity-level thresholds determine the current status of your KPI in IT Service Intelligence (ITSI).
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